Privacy Policy

1. Introduction

At Calnariq Casino Hotel ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our property.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (name, email address, mailing address, phone number)
• Identification information (date of birth, passport or ID details)
• Payment information (credit card details, billing address)
• Reservation details (arrival and departure dates, room preferences)
• Player information (gaming preferences, player's club membership)
• Demographic information (age, gender, nationality)
• Preferences and interests (dining preferences, special requests)
• Communications you send to us

Information Collected Automatically

When you visit our website or use our digital services, we may automatically collect certain information, including:

• IP address and device information
• Browser type and settings
• Operating system
• Referring websites
• Pages viewed and actions taken on our website
• Date and time of your visit
• Location information

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and confirm your reservations
• Process payments and billing
• Provide and maintain our services
• Personalize your experience at our property
• Communicate with you about your stay, account, or inquiries
• Send promotional materials and special offers
• Administer loyalty programs and rewards
• Conduct market research and analytics
• Improve our website, services, and guest experience
• Comply with legal obligations
• Protect against fraud and unauthorized transactions
• Address problems with our services or properties

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that perform services on our behalf, such as payment processing, data analysis, email delivery, and marketing assistance.
• Business Partners: Companies we partner with to offer products or services, including co-branded promotions.
• Legal Requirements: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate security measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing of your personal information
• Data portability
• Objection to processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our services are not directed to children under 21 years of age, and we do not knowingly collect personal information from children under 21.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: